Refund & Cancellation

Transparent policies for your peace of mind.

At Mido Mind Care (MMC), we value the time and commitment of both our clients and our therapists. Our cancellation and refund policy ensures a fair professional boundary while accommodating life's unpredictability.

1. Session Cancellation & Rescheduling

If you need to cancel or reschedule a booked therapy session, the following rules apply based on the timing of your request:

Time of Request Refund/Credit Eligibility
More than 24 hours before session 100% Refund or Free Reschedule
Less than 24 hours before session No Refund (Session fee forfeited)
No-show (Missing session without notice) No Refund

2. Refund Process

Eligible refunds are processed back to the original payment method. Please note:

  • Processing Time: Refunds typically take 7-10 business days to reflect in your account depending on your bank.
  • Transaction Fees: Any third-party payment gateway charges (usually 2-3%) are non-refundable as they are charged by the provider.

3. Session Packages

For users who have purchased multi-session bundles:

  • Refunds for unused sessions in a package are calculated by charging the full standard rate for used sessions and refunding the balance.
  • Partial refunds are not applicable if the package has expired (standard validity is 180 days unless specified otherwise).
Note: In the rare event that an MMC Therapist cancels a session, you will be offered an immediate full refund or a priority reschedule at no extra cost.

4. Technical Issues

If an online session is interrupted by significant technical failure (e.g., server outage) on MMC's end, the session will be rescheduled at no additional cost. If the issue is on the client's end, the therapist will wait for 15 minutes before the session is marked as a "No-Show."

5. Return Policy

As MMC provides digital services and professional consultations, there are no physical products to return. Services once fully rendered (completed sessions) are non-refundable.

6. Exceptional Circumstances

We understand that genuine medical emergencies or accidents happen. In such verified cases, MMC management may waive the 24-hour rule at their sole discretion. Please contact care@midomindcare.in with relevant documentation.